User Agreement

1. Terms and Definitions

1.1. "Platform" — the online service located at the domain starpets.gg, including all its subdomains, applications, and software tools.

1.2. All other terms and definitions found in this Agreement shall be interpreted by the Parties in accordance with the legislation of the Republic of Estonia and the customary rules of interpretation of the relevant terms established on the Internet.

1.3. The headings (articles) of this Agreement are intended solely for convenience and have no independent legal significance.

2. General Provisions

2.1. This Agreement formalizes the process of a visitor (user) utilizing all capabilities of the platform located at www.starpets.gg.

2.2. The capabilities of the platform include, but are not limited to:

• Providing information about software products, additionally used in connection with computer multiplayer games, and their cost;
• A formal offer from the platform owner addressed to an unlimited number of visitors (users) to enter into a transaction for the provision of services when purchasing any additional software products, specifying all necessary conditions;
• Program code integrated into the platform structure, the result of which is an automatic non-representative selection of an additional software product in the event of a transaction with a visitor (user);
• Integration with payment services;
• Technical support implemented via feedback and a FAQ section.

2.3. When using acquired additional software products, their functionality and conformity to the quantity specified at payment are guaranteed.

2.4. The risk of further use of the acquired software product from the moment of its transfer passes entirely to the visitor. The platform owner does not bear responsibility for possible consequences of using the software product acquired by the visitor (user).

2.5. Detailed descriptions of purchase, sale, receipt, and transfer processes are published on the platform pages at www.starpets.gg.

3. Subject of the Agreement

3.1. The Owner provides the User with:

3.1.1. A free simple (non-exclusive) license to use the website and its software for their intended purpose, as provided by the explicit user functions of the website and personal account.

3.2. The license specified in clause 3.1 is granted to the User for the period during which, and within the territory where, the website and personal account remain accessible to the User.

The User is prohibited from:

• Circumventing technical restrictions established on the website;
• Studying the technology, decompiling, or disassembling the website or personal account, except in cases expressly provided by law;
• Creating copies of the website, social networks, and personal account, as well as their design;
• Modifying the website, services, and personal account in any way;
• Taking actions aimed at changing the functionality and operability of the website and personal account;
• Providing access to the personal account to third parties;
• Committing fraudulent actions using the platform or other software tools of the website, misleading users by using software similar to the website for in-game exchanges;
• Using software that prevents in-game transactions on game servers belonging to the website;
• Using others' documents, identification, or payment methods.

3.4. The subject of this Agreement, upon its acceptance by the visitor (user), is the purchase and sale of services for obtaining additional software products for use, according to the product category catalog posted on the platform.

4. Personal Data

4.1. The User gives consent to StarPets.gg to process information, including the User's personal data, provided during the use of the website.

4.2. Processing of personal data means recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), including cross-border, anonymization, blocking, deletion, and destruction of personal data that do not fall under special categories requiring the User's written consent for processing.

5. Dispute Resolution and Claims Procedure

5.1. In the event of disputes between the User and the Service regarding the performance of this Agreement, the Parties shall take all measures to resolve them through negotiations. Pre-trial dispute resolution is mandatory.

5.2. Claims are accepted and reviewed by the Owner only in writing through the support service on social networks indicated on the website, as well as through the support widget.

5.3. The dispute review period through the support service is 14 days from the date of the User's request to the Owner.

5.4. Service delivery terms are determined by the minimum terms indicated on the main page. After the expiration of the term, the User has the right to contact technical support for dispute resolution.

5.5. To resolve purchase issues, the Owner has the right to request evidence from the User in the form of payment receipts and data provided during payment.

6. Limitation of Liability

6.1. The Owner is not responsible for losses incurred by the User as a result of unlawful actions of third parties, including those related to unauthorized access to the personal account.

6.2. Software and hardware errors, both on the Owner's side and on the User's side, that result in the inability to access the website constitute force majeure circumstances and grounds for exemption from liability for non-fulfillment of obligations under this Agreement.

6.3. The Owner does not guarantee that the website and personal account meet the User's requirements, or that access to the website and personal account will be provided continuously, quickly, reliably, and without errors.

6.4. By paying for a product through any payment system, you assume full responsibility for your actions. The platform does not compel or insist on any actions.

6.5. If the website administration has grounds to believe that the User is violating the terms of use, we may take the following actions at our discretion without prior notice:

1. Refuse or suspend transactions;
2. Freeze the User's items in inventory indefinitely;
3. Freeze the account balance;
4. Refuse monetary transactions to the User's payment methods;
5. Block the User's account.

6.5.1. The User has the right to appeal the decision by contacting the support service.

7. Refund Policy

7.1. The User has the right to request a refund of funds, provided that they have not been spent after topping up the balance.

7.2. All purchases and activities made through the service on the website are final and non-refundable. Spent funds are not subject to return.

8. Financial Operations

8.1. To top up the balance, the User provides one or more payment methods. "Payment method" means a current, valid, supported payment method posted on the website.

8.2. The payment method must belong to you. Use of payment methods belonging to third parties is prohibited.

8.3. Withdrawal of unused funds is possible only 10 days after their crediting to the account. We may require confirmation in the form of payment documents (receipts) or identity documents.

8.4. You can cancel your subscription renewal at any time. After cancellation, your subscription will continue until the end of the current paid period; no compensation or refund for the remainder of the current paid period is provided.

9. Amendment of Agreement Terms

9.1. The Owner has the right to unilaterally change the terms of this Agreement, and such changes take effect at the moment the new version of the Agreement is published on the Internet.

9.2. Continued use of the website functions constitutes the User's acceptance of the new version of the Agreement. If the User does not agree with the terms of the new version, they must stop using the website.

10. Newsletters and Communications

10.1. Consent to receive communications. By registering on our website, the user agrees to receive emails and newsletters from us, which may include informational updates, promotional offers, and other messages related to our services.

10.2. Types of communications. We may send the user both newsletters about updates to our site and services, as well as promotional offers.

10.3. Subscription management. The user can opt out of receiving our newsletters at any time by following the unsubscribe instructions contained in each email received.

10.4. Confidentiality and data protection. We use the user's personal information solely for sending relevant newsletters and messages, in compliance with all applicable data protection laws. We do not share the user's email address or any personal information with third parties for marketing purposes.

10.5. Anti-spam policy. We strictly adhere to an anti-spam policy and take all necessary measures to prevent unauthorized mailings.